"Sometimes the best solution is to say 'No' at the outset. This one word, used promptly, properly and with courtesy, can save you a great deal of time. It's important not to let other people fritter away your time, but when you say 'No' you have to make it stick while not seeming ruthless or unfair. And everybody knows how hard that is."
~ Alan Lakein
Monday, December 1, 2008
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